Volex Solutions Logistics respects your privacy and is committed to protecting any personal information you provide while using our website, tools, and logistics services. This Privacy Policy explains how we collect, use, store, and protect your information.
We may collect information such as your name, email address, phone number, business details, shipping details, parcel tracking references, and any information submitted through our forms, support channels, or merchant onboarding systems.
Your information may be used to provide shipment tracking, customer support, merchant onboarding, service updates, operational communication, billing support, and website improvement. We may also use certain technical data to improve performance, security, and user experience across our digital platforms.
Volex Solutions may use cookies and similar technologies to improve website functionality, remember user preferences, and understand how visitors interact with our website. These tools help us optimize navigation, security, and performance across our logistics and support systems.
We do not sell personal information. However, information may be shared where reasonably necessary with logistics partners, customs agents, payment processors, technology vendors, or regulatory authorities in connection with shipment processing, service delivery, legal compliance, or operational support.
We implement reasonable technical and organizational safeguards to protect the information in our custody. While no digital system can guarantee absolute security, Volex Solutions takes commercially reasonable steps to prevent unauthorized access, misuse, disclosure, or loss of information.
We retain information only for as long as necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and support legitimate operational requirements.
Under applicable United Kingdom data protection laws including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you may request access to your personal information, request correction of inaccurate data, or request deletion where legally permissible.
Our website may contain links to third-party websites or services. Volex Solutions is not responsible for the privacy practices, content, or policies of those external platforms.
We may update this Privacy Policy from time to time to reflect operational, legal, or technical changes. Continued use of our services after updates are published constitutes acceptance of the revised policy.
If you have any privacy-related questions, you may contact Volex Solutions through our official website communication channels.
Last Updated: April 2026