Any claim relating to loss, damage, or missing contents must be submitted through Volex Solutions's official support or tracking channels within 48 hours of confirmed delivery. Claims submitted after this period may not be eligible for investigation or compensation.
To properly investigate a claim, Volex Solutions may request supporting documentation including shipment tracking numbers, photographs of damaged items, proof of value, packaging evidence, and other information reasonably required to assess the claim.
Once a claim is submitted, Volex Solutions will review shipment records, scan events, carrier reports, and operational data to determine the circumstances surrounding the shipment. Investigation timelines may vary depending on the complexity of the case and cooperation from logistics partners.
Volex Solutions's liability for loss or damage is limited to the lesser of the declared shipment value or the applicable compensation limit under relevant international transport conventions unless additional shipment insurance has been purchased at the time of booking.
Volex Solutions shall not be held liable for delays, loss, or damage caused by circumstances beyond operational control, including customs inspections, government actions, extreme weather conditions, security checks, improper packaging by the sender, inaccurate shipment declarations, or force majeure events.
This Claims & Liability Policy may be updated periodically to reflect operational adjustments, regulatory developments, or improvements to Volex Solutions services.
Last Updated: April 2026